Accessible

The BBC Board's new complaints procedure is finally online - at 46 lovely pages.

I put just the Introduction (460 words) through an online readability test, and got a Flesch Reading Ease score of 42.27 (a score of between 30 and 50 is officially 'difficult to read'). Sentences that the tool suggested could be changed: "We are required by the BBC Charter to have a complaints framework that provides 'transparent, accessible, effective, timely and proportionate methods' of making sure that the BBC is meeting its obligations and fixing problems".